Protect the card and card number at all times to prevent unauthorized use.
Immediately notify Citibank at (800) 248-4533 or (800) 790-7206 and the program coordinator at (979) 458-5731 or firstname.lastname@example.org if the card is lost or stolen. For Texas A&M University at Galveston, notify Jackie Robbins Cherry at email@example.com or Valerie Jolly at firstname.lastname@example.org. If outside the US, call Citibank collect to (904) 954-7314.
Dispute charges when having problems with vendors for non-receipt of services or products within 60 days of the statement date in which the transaction appears.
Charges considered fraudulent should be reported to Citibank immediately by calling the number on the back of the card. Citibank will send an Affidavit of Unauthorized Use form by email to the cardholder. If transactions actually post to the card, the Affidavit must be returned to Citibank within 60 days of the statement date in which the transaction appears.